22°C
ALOE VERA PRESENTATION
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AVOID HACE
Please avoid using HACE services whenever possible.
Today’s arrival highlighted several issues:
Uniform was not properly ironed.
The driver was wearing a personal T-shirt underneath the uniform.
No water was provided in the vehicle.
There was likely no music playing in the car.
Our preferred arrangement is:
Two Toyota Fortuners – one dedicated to luggage and one for the guests.
Please use HACE only as a last option when no other suitable option is available.
BILLING IS CONFIDENTIAL
5-star standard;
>No billing to send like this to LPVE
>Print at LPVE, make sure printer is working
>Billing is private, condidential and to keep in closed enveloppe
>Not like this to gardener
.
PHONE-ANSWERING SCRIPT | TO IMPROVE
PHONE ANSWERING
Warm, Smiling tone:
** APPLICABLE FOR GUEST ANSWERING + TEAM PHONE CALLS
Good morning / Good afternoon / Good evening.
Thank you for calling The Lombok Lodge Hospitality.
This is Mega speaking.
How may I assist you today?
TRANSFERRING THE CALL
Certainly. Allow me to connect you with my colleague Yudi.
Kindly hold for just a moment while I transfer your call.
END OF CALL
Thank you for calling The Lombok Lodge Hospitality.
It has been my pleasure assisting you.
Have a lovely day / evening
And we look forward to welcoming you (if applicable)
NEW AVAILABLE FOR DINNER BOOKINGS FROM GILI
Boat Charter Packages from The Gili Islands for your (Proposal) Dinner on Lombok mainland
Staying at The Gili Islands?
Escape to Lombok mainland for your proposal.
Enjoy direct pick-up from the Gili Islands and transfer straight to our private jetty via private speedboat.
Private Return Speedboat Transfer – IDR 2,900K++
* Evening boat transfer services between Lombok and the Gili Islands are provided by a licensed third-party operator
*By Pak Ahmad
HOLLYWOOD TWIN BEDS
NEW SOP
> 2 Single Matrasses – 2 Duvets
> Devider only upon request
> For TLLM / LPVE + BDG
ALOE VERA PRESENTATION
IN-CORRECT ALOE VERA PRESENTATION
ALOE TO THE RESCUE LETTER
NEW FOR WELCOME COCONUT SERVING
Wood 20×10 – Coconutty to have you here – to provide with the Coconuts
NEW BAR NAME – THE LOMBOK LODGE Writer’s Bar
Our owner, Ibu Antje, likes to write here in the morning for her blog and websites. That is why we call it Writer’s Bar.
We hope you will enjoy spending time here too – and perhaps be inspired to write a few words about your experience with us, whether in a review, a travel story, or a post on social media.
REMINDER – ROMANTIC DINNER
– Table clothes till floor
– No broken chair covers
– Long hanging flowers & greens
– No blankets when photoshoot
– No mosquito spray on table when photoshoot
– Glasses to turn up for photoshoot
– Firework must follow quickly one by one – no gaps in between
** Mosquitospray + blankets to bring once guests at table
